We gladly service what we sell: NuImage and Sunsetter Retractable Awnings. We do NOT service awnings from other manufacturers.
Please gather as much information as possible about your awning when contacting us for service (manufacturer, model, age of awning, frame color, size, location, issue with the awning). It is very helpful if you have pictures or video of the frame, brackets, and arms. Email this information to email@example.com or text it to 508-736-4874. Be sure to provide your name and number with the correspondence.