We gladly service what we sell and have sold: SummerSpace, NuImage, and Sunsetter Retractable Awnings. We do NOT service awnings from other manufacturers. 

Please gather as much information as possible about your awning when contacting us for service (manufacturer, model, age of awning, frame color, size, location, issue with the awning). It is very helpful if you have pictures or video of the frame, brackets, and arms. Email this information to jerry@massachusettsawning.com or text it to 508-736-4874. Be sure to provide your name and number with the correspondence.

SERVICE CALLS

If you’re unable to solve your issue with the troubleshooting methods listed on our website, you can always have our technicians come to your home to perform a service call. We charge a set fee to perform an initial service call, in which we will perform a diagnosis. During the service call, we go on-site and spend up to 30 minutes performing an evaluation/diagnosis. If it is possible to fix the problem within that timeframe and it does not require any additional parts, then we will do so at no additional cost. If we find that we need additional parts, a larger crew, or that it will take longer than 30 minutes to fix, then our office will contact you and let you know an approximate cost and timeframe so you can decide if you would like us to move forward.