Congratulations on your purchase of a retractable awning or exterior shade product from Massachusetts Awning!

With occasional cleaning and care, you will enjoy your retractable awning or shade product for many years.

If you’re having issues with your awning, there are plenty of troubleshooting options that will most likely solve the problem. Most issues are easily fixable with just a few steps. Detailed instructions on the common topics are available in the blue box on the right side of this page ⇒


If you’re unable to solve your issue with the methods listed below, you can always have our technicians come to your home to perform a service call. We charge a set fee to perform an initial service call, in which we will perform a diagnosis. During the service call, we go on-site and spend up to 30 minutes performing an evaluation/diagnosis. If it is possible to fix the problem within that timeframe and it does not require any additional parts, then we will do so at no additional cost. If we find that we need additional parts, a larger crew, or that it will take longer than 30 minutes to fix, then our office will contact you and let you know an approximate cost and timeframe so you can decide if you would like us to move forward.